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Privacy Policy

Mobi Jack’s ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address, payment details, and other details you provide when using our services.

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Information: Pages visited, time spent on the site, and other analytical data.

  • Communication Preferences: Consent for SMS and email communications.

2. How We Use Your Information

We use your information to:

  • Provide and improve our products and services.

  • Process transactions and send order confirmations.

  • Send SMS and email marketing communications (with your consent).

  • Respond to inquiries and provide customer support.

  • Ensure compliance with legal obligations.

3. SMS Marketing Compliance

By opting in to receive SMS communications, you consent to receive promotional messages from Mobi Jack’s. These communications comply with Canada’s Anti-Spam Legislation (CASL) and the Wireless Code. You can opt-out at any time by replying STOP to any message or contacting us directly.

4. Email Marketing Compliance

Our email marketing practices align with CASL. We will:

  • Only send emails with your explicit consent.

  • Include a clear unsubscribe link in all email communications.

  • Respect your preferences and promptly honor opt-out requests.

5. Sharing Your Information

We do not sell your personal information. We may share your information with third parties for the following purposes:

  • Payment processing (e.g., payment gateways).

  • Delivery services.

  • Marketing platforms (e.g., email and SMS providers).

  • Compliance with legal obligations.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

Under Canadian law, you have the right to:

  • Access and update your personal information.

  • Withdraw consent for marketing communications.

  • Request the deletion of your data.

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